Tours inside the BitGym application can be downloaded for offline playback. These files are high quality and can be between 1 and 2 gigabytes each.
If you're on a particularly slow internet connection it might day a day or two to complete such a download. In this case you might not even see progress on the download, it may seem like it is "stuck" at 0% when really it's just taking a long time to progress to the 1% mark.
If this is happening we suggest moving your device closer to your wifi router, or power cycling your router and modem. If it's still slow, you may need to upgrade your internet connection or download your tours on a different internet connection.
If you feel that your internet connection speed is fast but the tours are still downloading slower than you expect, please visit https://www.fast.com using the phone or tablet you use for BitGym and check the speed result it shows.
For reference for how to read fast.com results:
- 500 Kbps should download a bitgym tour in 5 - 10 hours
- 1 Mbps should download a bitgym tour in 2.5 - 5 hours
- 10 Mbps should download a bitgym tour in 15-30 minutes