Help Topics

Exercise and Speed Tracking

• BitGym Tracking: How does it work?
• Enabling camera permissions on iOS
• Submitting exercise tracking reports

Audio/Video Issues

• Streaming video performance and internet connection speed
• Troubleshooting crashing on iOS
• No audio on iOS due to being in Silent mode

Tour Content on BitGym

• Resuming Tours: Checkpoints and Stages
• Finding Tours: Immersive Tours & Guided Tours
• Downloading tours for offline use
• Guided: Maximum Heart Rate
• Displaying BitGym on your television
• Guided: Cardio Coach Blue, Green, Orange & Red Zones

Subscription Management

• Managing your iOS BitGym subscription
• Canceling your subscription
• Cancelation and Refund policy

Basics

• Installing a BitGym version without Google Play
• Using BitGym on your cardio machine
• BitGym Membership vs Free Access (Price)

Testing and Custom Applications

• The Virtual Active app and BitGym
• [Android] The BitGym Beta
• BitGym Experimental (Alpha/Beta) programs
• Can I switch from the Android beta back to the production version?