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  1. BitGym
  2. FAQ

FAQ

Before Getting Started

  • Why does BitGym ask to use my camera?
  • Can I use the app free?
  • Will BitGym work with my device?
  • Does BitGym work on my Windows device or Mac?
  • Does BitGym support VR?
  • What cardio machine do you recommend?

Hardware and Device Questions

  • How can I use BitGym without an exercise machine?
  • Do you support Casting or Chromecast?
  • Can I connect a speed sensor or cadence over either ANT+ or Bluetooth?
  • What heart rate monitors are compatible with BitGym?
  • How do I connect my heart rate monitor?
  • Can I play, pause and control my own music while using BitGym?
See all 7 articles

Downloads and Offline mode

  • Why are the tours downloading slow?

Content Questions

  • What are the RPE numbers shown in guided tours?
  • Why is the app freezing?
  • Why isn’t there sound?
  • I have a paid subscription, why are some sections of tours are still locked?
  • Why isn’t my stage progress being saved?
  • Why do some tours not have nature sounds?
See all 8 articles

Login/Profile Questions

  • Why can't I reset my password?
  • Why can’t I log in?
  • How can I change the email which I use to log in?
  • Can I use my account/subscription on multiple devices?

Subscription/Payment Questions

  • Why does it show me as free when I have paid?
  • Why am I being charged twice?
  • How do I change my method of payment?
  • Why does the Premium upgrade price just shows "Loading"
  • Why did I get a PayPal or Amazon billing cancelation notice?
  • How do I redeem my coupon?