FAQ

Account Questions

• Why can't I reset my password?
• Why can’t I log in?
• How can I change the email which I use to log in?
• Can I use my account/subscription on multiple devices?

Payment Questions

• Why does it show me as free when I have paid?
• Why am I being charged twice?
• How do I change my method of payment?
• Why does the Premium upgrade price just shows "Loading"
• Why did I get a PayPal or Amazon billing cancelation notice?
• How do I redeem my coupon?

Content Issues

• Why are the tours downloading slow?
• What heart rate monitors are compatible with BitGym?
• How do I connect my heart rate monitor?
• Why is the app freezing?
• Why isn’t there sound?
• I have a paid subscription, why are some sections of tours are still locked?

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Before Getting Started

• Can I use the app free?
• Will BitGym work with my device?
• Where are my downloaded tours?
• Does BitGym work on my Windows device or Mac?
• Does BitGym support VR?
• What are the color zones?

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