FAQ

Before Getting Started

• Can I use BitGym for free?
• What cardio machine do you recommend?
• Why does BitGym ask to use my camera?
• BitGym compatibility with smart devices
• Does BitGym support VR?

Hardware and Device Questions

• Limited BitGym support on Fire TV
• How can I use BitGym without an exercise machine?
• Do you support Casting or Chromecast?
• Enabling camera permissions on iOS
• What heart rate monitors are compatible with BitGym?
• Can I play, pause and control my own music while using BitGym?

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Downloads and Offline mode

• Why are tours not downloading?

Content Questions

• What are the RPE numbers shown in guided tours?
• Why is the app freezing?
• Why isn’t there sound?
• I have a paid subscription, why are some sections of tours are still locked?
• Why isn’t my stage progress being saved?
• Why do some tours not have nature sounds?

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Login/Profile Questions

• Why can't I reset my password?
• Why can't I log in?
• How can I change the email which I use to log in?
• Can I use my account/subscription on multiple devices?

Subscription/Payment Questions

• Why does it show me as free when I have paid?
• Why am I being charged twice?
• How do I change my method of payment?
• Why does the Premium upgrade price just shows "Loading"
• How do I redeem my coupon?

Configuring BitGym

• How do I beta test BitGym on Android?