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  1. BitGym
  2. FAQ

FAQ

Before Getting Started

  • Can I use BitGym for free?
  • What cardio machine do you recommend?
  • Why does BitGym ask to use my camera?
  • BitGym compatibility with smart devices
  • Does BitGym support VR?

Hardware and Device Questions

  • Limited BitGym support on Fire TV
  • How can I use BitGym without an exercise machine?
  • Do you support Casting or Chromecast?
  • Enabling camera permissions on iOS
  • What heart rate monitors are compatible with BitGym?
  • Can I play, pause and control my own music while using BitGym?
See all 7 articles

Downloads and Offline mode

  • Why are tours not downloading?

Content Questions

  • What are the RPE numbers shown in guided tours?
  • Why is the app freezing?
  • Why isn’t there sound?
  • I have a paid subscription, why are some sections of tours are still locked?
  • Why isn’t my stage progress being saved?
  • Why do some tours not have nature sounds?
See all 8 articles

Login/Profile Questions

  • Why can't I reset my password?
  • Why can't I log in?
  • How can I change the email which I use to log in?
  • Can I use my account/subscription on multiple devices?

Subscription/Payment Questions

  • Why does it show me as free when I have paid?
  • Why am I being charged twice?
  • How do I change my method of payment?
  • Why does the Premium upgrade price just shows "Loading"
  • How do I redeem my coupon?

Configuring BitGym

  • How do I beta test BitGym on Android?