FAQ

Hardware and Device Questions

• How can I use BitGym without an exercise machine?
• Do you support Casting or Chromecast?
• Can I connect a speed sensor or cadence over either ANT+ or Bluetooth?
• What heart rate monitors are compatible with BitGym?
• How do I connect my heart rate monitor?
• Can I play, pause and control my own music while using BitGym?

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Downloads and Offline mode

• Why are the tours downloading slow?

Before Getting Started

• Why does BitGym ask to use my camera?
• Can I use the app free?
• Will BitGym work with my device?
• Does BitGym work on my Windows device or Mac?
• Does BitGym support VR?
• What cardio machine do you recommend?

Content Questions

• What are the RPE numbers shown in guided tours?
• Why is the app freezing?
• What are the color zones?
• Why isn’t there sound?
• I have a paid subscription, why are some sections of tours are still locked?
• Why isn’t my stage progress being saved?

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Login/Profile Questions

• Why can't I reset my password?
• Why can’t I log in?
• How can I change the email which I use to log in?
• Can I use my account/subscription on multiple devices?

Subscription/Payment Questions

• How will the 2020 pricing revision affect me?
• Why does it show me as free when I have paid?
• Why am I being charged twice?
• How do I change my method of payment?
• Why does the Premium upgrade price just shows "Loading"
• Why did I get a PayPal or Amazon billing cancelation notice?

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