BitGym tours require a health internet connection to stream or download and this guide is designed to help you if you notice slow downloads or see "Buffering..." frequently during workouts.
Frequent buffering or low quality video
Each tour inside BitGym is streamed via adaptive bitrate streaming. That's just a fancy way to say that the video quality will automatically adjust to fit the bandwidth you have available. If your video looks blurry it likely means your internet connection speed isn't fast enough. If you see 'Buffering...' displayed on the screen it might mean you are below even the minimum bandwidth level required for the lowest quality stream, or it might mean your connection speed is inconsistent and is shifting from high to low bandwidth conditions.
Things you can try to resolve either problem:
Ensure you're using wifi
If you're on a phone, you may want to ensure you're on wifi and not cellular. If you're on both that is fine, your phone will automatically prefer to use the wifi connection.
Test available wifi bandwidth
Place your phone or tablet on the machine as normal. This is important because the location of the device in your house matters and because even being on the cardio machine can impact your available wifi signal due to the metal in the machine.
Once it is placed, visit https://fast.com on your web browser. That page will automatically run a internet speed test for you. After a few seconds you should have a result. In general 6 Mbps or higher is a good speed to have, while 2Mbps should be okay for lower quality streaming.
If you have less than "megabit" may show a "Kbps" or "kilobit per second" result which indicates your connection isn't currently fast enough for reliably streaming.
If you have a slow result (under 2Mbps or anything in the Kbps range), try moving your device very close to your wifi router and running the test again. If it's significantly faster this indicates a problem with your local wifi link when you are in the exercise location, or it might mean your exercise machine's metal frame is interfering with your signal.
Note: You may also want to try power cycling your wifi router and/or modem to try increasing internet speed.
If you have a fast result please immediately try the BitGym app again and see if the video streaming performance is better. If in the same location you get a fast internet speed benchmark but still see Buffering a lot inside of the BitGym app, please let us know by opening a support request.
Alternatively, download tours locally
You can always download tours locally to the device so you can use them offline at full quality. Before starting any tour you can instead tap the "download" button in the top right. When it reaches 100% you can press Start and instead of streaming the tour you will play it back from local storage.
If downloading tours locally is very slow
Offline tours are between 1 and 2 gigabytes each. If you're on a particularly slow internet connection it might day a day or two to complete such a download. In this case you might not even see progress on the download, it may seem like it is "stuck" at 0% when really it's just taking a long time to progress to the 1% mark. If this is happening we suggest moving your device closer to your wifi router, or power cycling your router and modem. If it's still slow, you may need to upgrade your internet connection or download your tours on a different internet connection.