BitGym Knowledgebase
Using BitGym
The BitGym Membership
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Getting started
- Building your immersive BitGym studio
- Can I use BitGym for free?
- BitGym compatibility with smart devices
- BitGym in your local language
- What cardio machine do you recommend?
- BitGym on your television
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BitGym on iOS and Android devices
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Compatible peripherals and additional platforms
- BitGym on Vision Pro
- BitGym on Apple TV
- BitGym on Google TV (or Android TV)
- BitGym on Fire TV (Amazon)
- Do you support Casting or Chromecast?
- What heart rate monitors are compatible with BitGym?
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Navigating BitGym content
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During your BitGym workout
- Streaming video performance and internet connection speed
- What are the RPE numbers shown in guided tours?
- Guided: Cardio Coach Blue, Green, Orange & Red Zones
- Guided: Maximum Heart Rate
- Why is the app freezing?
- Why isn’t there sound?
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Exercise and Speed Tracking
- Manual speed tracking
- Selecting a cardio machine
- How can I use BitGym without an exercise machine?
- Speed tracking with BitGym
- Using BitGym with camera speed tracking
- Submitting exercise tracking reports
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Basics
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Your BitGym profile/account
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Managing your membership
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Subscription/Payment FAQ
- How do I find my membership payment platform? | (In-app purchase vs BitGym Direct)
- The Virtual Active app and BitGym
- Why does it show me as free when I have paid?
- Why am I being charged twice?
- How do I change my method of payment?
- Why does the Premium upgrade price just shows "Loading"