BitGym Knowledgebase
Help Topics
FAQ
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Exercise and Speed Tracking
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Audio/Video Issues
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Tour Content on BitGym
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Subscription Management
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Basics
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Testing and Custom Applications
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Hardware and Device Questions
- How can I use BitGym without an exercise machine?
- Do you support Casting or Chromecast?
- Can I connect a speed sensor or cadence over either ANT+ or Bluetooth?
- What heart rate monitors are compatible with BitGym?
- How do I connect my heart rate monitor?
- Can I play, pause and control my own music while using BitGym?
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Downloads and Offline mode
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Before Getting Started
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Content Questions
- What are the RPE numbers shown in guided tours?
- Why is the app freezing?
- What are the color zones?
- Why isn’t there sound?
- I have a paid subscription, why are some sections of tours are still locked?
- Why isn’t my stage progress being saved?
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Login/Profile Questions
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Subscription/Payment Questions
- How will the 2020 pricing revision affect me?
- Why does it show me as free when I have paid?
- Why am I being charged twice?
- How do I change my method of payment?
- Why does the Premium upgrade price just shows "Loading"
- Why did I get a PayPal or Amazon billing cancelation notice?