BitGym Knowledgebase
Help Topics
FAQ
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Basics
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Exercise and Speed Tracking
- Selecting a cardio machine
- Using BitGym with camera speed tracking
- Speed tracking with BitGym
- Connect a Bluetooth cardio sensor or FiTness Machine Service (FTMS) cardio machine
- BitGym Camera Tracking: How does it work?
- Connect a heart rate monitor (HRM)
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Audio/Video Issues
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Tour Content on BitGym
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The BitGym Membership
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Testing and Custom Applications
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Before Getting Started
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Hardware and Device Questions
- Why am I seeing an error about "SSL" when I launch BitGym on my Android device?
- Limited BitGym support on Fire TV
- How can I use BitGym without an exercise machine?
- Do you support Casting or Chromecast?
- Enabling camera permissions on iOS
- What heart rate monitors are compatible with BitGym?
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Downloads and Offline mode
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Content Questions
- What are the RPE numbers shown in guided tours?
- Why is the app freezing?
- Why isn’t there sound?
- I have a paid subscription, why are some sections of tours are still locked?
- Why isn’t my stage progress being saved?
- Why do some tours not have nature sounds?
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Login/Profile Questions
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Subscription/Payment Questions
- How do I find my membership payment platform? | (In-app purchase vs BitGym Direct)
- How will the 2023 pricing revision affect me?
- Why does it show me as free when I have paid?
- Why am I being charged twice?
- How do I change my method of payment?
- Why does the Premium upgrade price just shows "Loading"
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Configuring BitGym